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You will be responsible for managing daily interactions with members, providing expert and timely administrative support to the claims and advice teams. This pivotal role ensures a consistent, high-quality service experience in every interaction, from the initial call to follow-up communications. Key responsibilities include managing invoices, claims accounts payable, and ensuring meticulous compliance with privacy and regulation requirements.
This role involves managing customer relationships, preparing quotations and patterns, and handling communication via phone and email for key accounts. Ideal candidates will have experience in logistics, supply chain, and imports/exports, as well as proficiency in Expedien software and Excel, with the opportunity to progress into a team lead or supervisor position.
Our client, a leading wholesale provider in both B2B and B2C sectors, is looking for a dedicated and enthusiastic Customer Service Representative to join their dynamic team in Glen Waverley, Melbourne.
Seeking a motivated and hands-on Customer Service Team Lead to guide and inspire the customer service team. The successful candidate will have excellent interpersonal skills and a commitment to delivering great customer service.
A senior customer service representative with freight industry experience is responsible for managing client inquiries, ensuring smooth communication, and providing effective solutions to transportation and logistics-related issues.
We are seeking a permanent Customer Care Specialist to support our client
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