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As Desktop Support you will be responsible for second-level system support, researching new hardware/software solutions, and implementing them. Provide support through Service Now, troubleshoot technical issues, and close escalated tickets from Tier 1, escalating to Tier III if needed.
As a Service Desk Officer you will play a crucial role in ensuring the smooth operations of the desktop systems.
As the Level 2 Desktop Support Engineer, you will play a crucial role in maintaining the functionality and efficiency of the IT systems. You will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the seamless operation of desktop hardware, software, and peripherals.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
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