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As the Head of IT Strategy & Governance, you will drive the successful delivery of strategic objectives and establish a robust governance framework across the entity.
In this leadership role, reporting to the Head of IT Operations, you'll be a key expert on our network and communication infrastructure, collaborating with the Technology team across Perth and regional locations to secure and manage Microsoft services and endpoints. With a hands-on approach, you'll tackle challenges, learn through problem-solving, and support the helpdesk team in delivering enhanced first and second-level support.
As the Regional IT Service Manager, you will leverage your leadership skills and technical expertise to oversee the end-to-end service delivery process across the region. You will act as a key point of contact for escalations, manage conflict resolutions and place a strong focus on nurturing productive relationships with key internal and external stakeholders.
In this role the right candidate will have a comprehensive understanding of the entire Digital Transformation portfolio, offering technical leadership, and overseeing a team of Product Owners running enterprise level platforms in an agile development framework.
This senior client-facing role is responsible for managing service and delivery across APAC, with a focus on Australia, New Zealand, and Southeast Asia. Key responsibilities include overseeing end-to-end project delivery, driving customer satisfaction, and enhancing client relationships through exceptional service, while identifying upsell opportunities to maximize business growth in smart metering and IoT solutions.
To lead and oversee the strategic direction and execution of program management activities, ensuring effective scheduling, planning, implementation and monitoring of multiple projects to achieve organizational goals and objectives efficiently
In your new role, you'll be accountable for proactively identifying and implementing technological advancements to meet future organisational needs. As the head of the IT Support and Infrastructure teams, you will build the capabilities of the team to deliver exceptional customer service and satisfaction, along with the technical and change capability.
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