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An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
As Desktop Support you will be responsible for second-level system support, researching new hardware/software solutions, and implementing them. Provide support through Service Now, troubleshoot technical issues, and close escalated tickets from Tier 1, escalating to Tier III if needed.
As a Network Engineer, you'll manage and maintain complex networking infrastructure in an enterprise environment, handling dynamic routing and switching protocols and implementing secure networking solutions both on-premises and in the cloud. Ideal candidates will have strong technical expertise and a commitment to maintaining high standards in network performance and security.
As a Service Desk Officer you will play a crucial role in ensuring the smooth operations of the desktop systems.
As a Desktop Support Engineer, you will play a vital role in maintaining and enhancing the technology infrastructure. You will be responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of Citrix, iManage, and Video Conferencing/AV systems.
As the Level 2 Desktop Support Engineer, you will play a crucial role in maintaining the functionality and efficiency of the IT systems. You will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the seamless operation of desktop hardware, software, and peripherals.
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